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Terms & Conditions

TERMS OF SERVICE

We know we should really read the small print, but it's a bit tricky when it's written in a legal language we don't understand. So we have prepared 2 versions of our Terms of Service; one designed to be readable and easy to follow and, for those who fancy a challenge, understand legal speak or already know their warranties from their statutory duty, they can read the full version instead.

Terms of Service - In simple form for the rest of us

TERMS AND CONDITIONS

The T&Cs cover both buying and returning through our website. You need to agree to them before you order from us.

Here's one you've heard before โ€“ these T&Cs don't affect your statutory rights, according to the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

What's a statutory right when it's at home?
Basically it means that no matter what we say here, there are bigger laws out there that automatically protect your rights as a shopper. So if we said we could send you a rubber chicken instead of the thing you really want (we won't), the Consumer Rights Act 2015 would still be there to say that's not okay, and to make sure you get the thing you really ordered, or a refund.

Who's who

WE โ€“BARE Studio LLC (that's us).
YOU โ€“you reading this right now, whether you're already a customer or a potential customer.
US, OUR, and YOUR - they're pretty self-explanatory.

PRIVACY POLICY

When you use our website, you'll see a box that asks you to confirm you're okay with us using cookies (not chocolate chip). Cookies are a pretty essential part of using our website, and let us remember you when you come back to visit us.

We collect some of your personal details when you use our website - not in a creepy way, just to help us maintain our site and give you the best personalised experience possible. Sometimes this will be info you give to us, like your email address, but it can also be:

  • IP address
  • Where you are in the world
  • Browser type and version
  • Operating system
  • How you came to our site
  • How long you stay on the website
  • Which pages on the site you look at

WARRANTY

The products we sell will be quality, in full working order, and just like they were described on the website. We're legally allowed to sell the things on our website, and there'll be no extra charges for you to pay unless we mention them before you buy. We're good like that.

We hope you love everything that you buy from us, but just in case something goes wrong:

  • All products have a limited warranty of 1 year, beginning on the date you pay.
  • You need your original receipt, so don't delete any of our emails (even if you like to have a nice, tidy inbox).
  • If you accidentally break, customise, or damage a product, the warranty doesn't cover it.

ORDERS AND SHIPPING

When you order something from us, you'll have to wait a few days to get your hands on it and pay for it to be delivered. We try very hard to ship everything within a day of you buying it - that doesn't include national holidays, when we'll be enjoying a rare day away from the office.

We'll let you know how much the delivery cost is before you finish your order (no nasty surprises), which will be calculated based on how urgently you want your delivery, the weight and size of the product, and where you live. If you're a very busy bee and out when we try to deliver, we'll try again the next working day. If you're still not in, we'll make sure you know where to collect the delivery.

RETURNS

Sometimes things don't work out and you want to return your product. That's okay, we won't hold it against you.

If you want to cancel before it's arrived

If the item hasn't been posted yet, you can cancel your order and get a refund if you email or call our customer support team. You'll find the contact details you need on the confirmation email you got with your order.

If you just change your mind

If there's nothing wrong with the product, but you just don't fancy it anymore, you can get a refund or replacement if you return it within 30 days and it hasn't been used. Make sure you keep your receipt email and original packaging.

If the product is damaged

Like we said in the warranty section (you skipped it, didn't you?), you can return a broken or damaged item within 1 year of buying it and get a shiny new one.

Terms of Service - In legal speak for brave souls

TERMS AND CONDITIONS

1. Introduction

1.1 These terms and conditions shall govern the sale and purchase of products through our website.
1.2 You will be asked to give your express agreement to these terms and conditions before you place an order on our website.
1.3 This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015.

2. Interpretation

2.1 In these terms and conditions:
(a) "we" means BARE Studio LLC; and
(b) "you" means our customer or prospective customer, and "us", "our" and "your" should be construed accordingly.

3. Order process

3.1 The advertising of products on our website constitutes an "invitation to treat" rather than a contractual offer.
3.2 No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in this Section 3
3.3 To enter into a contract through our website to purchase products from us, the following steps must be taken: [you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout; if you are a new customer, creating an account is optional; if you are an existing customer, you may enter your login details; you must then select your preferred method of delivery and confirm your order and your consent to the terms of this document; you will be transferred to our payment service provider's website, and our payment service provider will handle your payment; we will then send you an initial acknowledgement; and once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.

4. Products

4.1 The following types of products are or may be available on our website from time to time: Beauty tools and accessories of electrical or non-electrical varietY
4.2 We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product

5. Prices

5.1 Our prices are quoted on our website.
5.2 We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force.
5.3 All amounts stated in these terms and conditions or on our website are stated inclusive of applicable taxes.
5.4 It is possible that prices on the website may be incorrectly quoted; accordingly, we will verify prices as part of our sale procedures so that the correct price will be notified to you before the contract comes into force.
5.5 In addition to the price of the products, you [will / may] have to pay a delivery charge, which will be notified to you before the contract of sale comes into force.

6. Payments

6.1 You must, during the checkout process, pay the prices of the products you order.
6.2 Payments may be made by any of the permitted methods specified on our website from time to time.
6.3 If you fail to pay to us any amount due under these terms and conditions in accordance with the provisions of these terms and conditions, then we may withhold the products ordered and/or by written notice to you at any time cancel the contract of sale for the products.

7. Deliveries

7.1 Our policies and procedures relating to the delivery of products are set out in this Section 7 and in our delivery policy document.
7.2 We will arrange for the products you purchase to be delivered to the delivery address you specify during the checkout process.
7.3 We will use reasonable endeavours to deliver your products on or before the date for delivery set out in the order confirmation.
7.4 We do guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 2 working days following the later of receipt of payment and the date of the order confirmation.

8. Order cancellation rights

8.1 You may cancel your order by requesting cancellation via our customer support email found on our website or call our customer support telephone. As long as your order has not been processed and shipped, we will cancel your order and refund your payment in full via your original payment method. Please allow 7 working days to receive your refund.

9. Warranties and representations

9.1 You warrant and represent to us that:
(a) you are legally capable of entering into binding contracts;
(b) you have full authority, power and capacity to agree to these terms and conditions;
(c) all the information that you provide to us in connection with your order is true, accurate, complete and non-misleading; and
(d) you will be able to take delivery of the products in accordance with these terms and conditions[ and our delivery policy].

9.2 We warrant to you that:
(a) we have the right to sell the products that you buy;
(b) the products we sell to you are sold free from any charge or encumbrance, except as specified in these terms and conditions;
(c) you shall enjoy quiet possession of the products you buy, except as specified in these terms and conditions;
(d) the products you buy will correspond to any description published on our website; and
(e) the products you buy will be of satisfactory quality.

9.3 All of our warranties and representations relating to the supply of products are set out in these terms and conditions. To the maximum extent permitted by applicable law and subject to Section 10.1, all other warranties and representations are expressly excluded.

10. Limitations and exclusions of liability

10.1 Nothing in these terms and conditions will:
(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law, and, if you are a consumer, your statutory rights will not be excluded or limited by these terms and conditions, except to the extent permitted by law.

10.2 The limitations and exclusions of liability set out in this Section 10 and elsewhere in these terms and conditions:
(a) are subject to Section 10.1; and
(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

10.3 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
10.4 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
10.5 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

10.6 Our aggregate liability to you in respect of any contract to purchase products from us under these terms and conditions shall not exceed the greater of:
(a) [amount; and]
(b) [the total amount paid and payable to us under the contract.

11. Scope

11.1 These terms and conditions shall not constitute or effect any assignment or licence of any intellectual property rights.
11.2 These terms and conditions shall not govern the licensing of works (including software and literary works) comprised or stored in products.
11.3 These terms and conditions shall not govern the provision of any services by us or any third party in relation to the products (other than delivery services).

12. Variation

12.1 We may revise these terms and conditions from time to time by publishing a new version on our website.
12.2 A revision of these terms and conditions will apply to contracts entered into at any time following the time of the revision, but will not affect contracts made before the time of the revision.

13. Assignment

13.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions[ - providing, if you are a consumer, that such action does not serve to reduce the guarantees benefiting you under these terms and conditions].
13.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

14. No waivers

14.1 No breach of any provision of a contract under these terms and conditions will be waived except with the express written consent of the party not in breach.
14.2 No waiver of any breach of any provision of a contract under these terms and conditions shall be construed as a further or continuing waiver of any breach of that provision or any other provision of that contract.

15. Severability

15.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
15.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

16. Third party rights

16.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
16.2 The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.

17. Entire agreement

17.1 Subject to Section 10.1, these terms and conditions[, together with [our delivery policy and our returns policy],] shall constitute the entire agreement between you and us in relation to the sale and purchase of our products and shall supersede all previous agreements between you and us in relation to the sale and purchase of our products.

18. Law and jurisdiction

18.1 This Agreement shall be governed by the laws of the State of California without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction.
18.2 Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of California (USA). You and J.O.I agree to submit to the jurisdiction of, and agree that venue is proper in, the state courts located in San Francisco, California (USA) and the federal courts located in the Northern District of California (USA) in such legal action or proceeding.

19. Statutory and regulatory disclosures

19.1 We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these terms and conditions for future reference.
19.2 These terms and conditions are available in the English language only.

20. Our details

20.1 This website is owned and operated by BARE Studio LLC.
20.2 We are registered in the State of Wyoming, USA , and our registered office is at:

BARE Studio LLC,
690 S highway 89, Suite 200,
P.O. BOX 14672,
Jackson, Wyoming,
83002 USA

20.3 Our principal place of business is at:

BARE Studio LLC,
690 S highway 89, Suite 200,
P.O. BOX 14672,
Jackson, Wyoming,
83002 USA

20.4 You can contact us by writing to the address given above, by using our website contact form, by telephone on the number given on our website from time to time or by email to the email address given on our website from time to time.

PRIVACY POLICY

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
1.2 We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2. Collecting personal information

2.1 We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
(b) information that you provide to us when registering with our website (including [your email address);
(c) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including [your name and email address);
(d) information relating to any purchases you make of our goods (including your name, delivery address, payment address, telephone numbers, email address and card details);
(e) information that you post to our website for publication on the internet (including your user name, profile pictures and reviews);
(f) information contained in or relating to any communication that you send to us (including [the communication content and metadata associated with the communication);
(g) any other personal information that you choose to send to us; and
(h) provide details of other personal information collected.

2.2 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

3. Using personal information

3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
3.2 We may use your personal information to:
(a) administer our website and business;
(b) personalise our website for you;
(c) enable your use of the services available on our website;
(d) send you goods purchased through our website;
(e) send statements, invoices and payment reminders to you, and collect payments from you;
(f) send you non-marketing commercial communications;
(g) send you email notifications that you have specifically requested;
(h) send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
(i) send you marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(j) provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
(k) deal with enquiries and complaints made by or about you relating to our website;
(l) keep our website secure and prevent fraud;
(m) verify compliance with the terms and conditions governing the use of our website; and
3.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
3.4 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
3.5 All our website financial transactions are handled through our payment services provider. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4. Disclosing personal information

4.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
4.2 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
4.3 We may disclose your personal information:

(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

4.4 Except as provided in this policy, we will not provide your personal information to third parties.

5. International data transfers

5.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy. gary, delete link after testing seo
5.2 You expressly agree to the transfers of personal information described in this Section 5.

6. Retaining personal information

6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

7. Security of personal information

7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
7.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
7.3 All electronic financial transactions entered into through our website will be protected by encryption technology
7.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
7.5 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

8. Amendments

8.1 We may update this policy from time to time by publishing a new version on our website.
8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
8.3 We may notify you of changes to this policy by email.

9. Your rights

9.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) the supply of appropriate evidence of your identity for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address.
9.2 We may withhold personal information that you request to the extent permitted by law.
9.3 You may instruct us at any time not to process your personal information for marketing purposes.
9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

10. Updating information

10.1 Please let us know if the personal information that we hold about you needs to be corrected or updated

11. About cookies

11.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
11.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
11.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
11.4 Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

12. Our cookies

12.1 We use both session and persistent cookies on our website.
12.2 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
(a) we use wearejoi on our website to recognise a computer when a user visits the website / track users as they navigate the website / enable the use of a shopping cart on the website / improve the website's usability / analyse the use of the website / administer the website / prevent fraud and improve the security of the website / personalise the website for each user;

13. Analytics cookies

13.1 We use [Google Analytics] to analyse the use of our website.
13.2 Our analytics service provider generates statistical and other information about website use by means of cookies.
13.3 The information generated relating to our website is used to create reports about the use of our website.
13.4 Our analytics service provider's privacy policy is available at: [http://www.google.com/policies/privacy/].

14. Blocking cookies

14.1 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
(b) in Firefox (version 39) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
(c) in Chrome (version 44), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
14.2 Blocking all cookies will have a negative impact upon the usability of many websites.
14.3 If you block cookies, you will not be able to use all the features on our website.

15. Deleting cookies

15.1 You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com);
(b) in Firefox (version 39), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and
(c) in Chrome (version 44), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".
15.2 Deleting cookies will have a negative impact on the usability of many websites.

WARRANTY

1. Introduction

1.1 This agreement governs your purchase of products from J.O.I ("J.O.I"). By purchasing and/or receiving a J.O.I product, you are unconditionally agreeing to the warranty terms described below.;
(a) This agreement applies to you unless you notify J.O.I in writing of any disagreement with the warranty terms within 10 days following receipt of warranty, and return your product under conditions specified by either J.O.I or J.O.I reseller return policies, as applicable;
(b) This Limited Warranty agreement ("Warranty") is between you and J.O.I and applies to J.O.I branded products ("Products") and services purchased, in the United States, by you from J.O.I or any of its subsidiaries, parent companies, affiliates or a J.O.I authorised reseller, unless you enter into a separate written signed agreement with J.O.I.

2. Terms

2.1 The term of this Limited Warranty is one (1) year (the "Limited Warranty Period") and your product is warranted against original defects in material The Limited Warranty Period begins on the date of ORIGINAL purchase by the customer. Your warranty covers all parts and labour to restore your J.O.I product to proper operating condition during the warranty period.

3. Limited Warranty

3.1 J.O.I warrants that its Products will be free from defects in materials and workmanship for the Limited Warranty Period.
3.2 In the first 30 days following the ORIGINAL purchase date, J.O.I offers a 30 day money back guarantee on all products excluding Gift Cards.
(a) All warranty claims MUST be accompanied with the original purchase receipt without which claims cannot be processed. Please always retain your receipt for the entire warranty period.
(b) All return for refund requests must be submitted through the company that sold the item, whether it was direct from J.O.I or through one of J.O.I's authorised resellers.
(c) To return a warranty item, contact our customer services helpline for detailed instructions.
3.3 Beyond 30 Days: J.O.I DOES NOT offer money back once the initial 30 day period has expired. All returns beyond 30 days are governed by the standard warranty policy. During this period, J.O.I will, at its option: (i) provide replacement parts necessary to repair the product, (ii) repair the product or replace it with a comparable product, or (iii) refund the original purchase price for the product, LESS DEPRECIATION, upon its return. Replacement parts and products will be new, refurbished or serviceably used, comparable in function and performance to the original part, and warranteed for the remainder of the original warranty period.

4. Exclusions

4.1 Excluded is damage caused by accident, misuse, abuse, exposure of media to excess magnetic fields, or external environmental causes. Warranty does not apply if, in the judgment of J.O.I, the product fails due to damage from handling, accident, abuse, misuse, or if it has been used in a manner not conforming to the product's instructions, has been modified in any way, or the warranty labels have been removed.

ORDERS AND SHIPPING

1. Introduction

1.1 This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.
1.2 This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale. This policy does not create legally enforceable rights and obligations; it merely indicates our usual practice in relation to the delivery of products.

2. Delivery

2.1 All orders will be subject to delivery charges advertised on our website at the time of purchase.

3. Geographical limitations

3.1 Our delivery locations can vary from time to time and will be visibly advertised on our website before you make your purchase

4. Delivery methods and periods

4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed will be displayed on our website at all times
4.2 We endeavour to ship orders within 1 working day of receiving payment. The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
4.3 We do not process orders or ship orders on national holidays

5. Delivery charges

5.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.
5.2 Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.

6. Delivery tracking

6.1 Delivery tracking is available in respect of all orders for our products.
6.2 Details of tracking your order will be provided in an order shipping notification email we will send to you after we ship your order.

7. Receipt and signature

7.1 A signature is not always required for delivery but some of our carriers may require a signature.

8. Additional deliveries

8.1 If an initial delivery attempt is unsuccessful, our delivery service provider will make [at least 1 more attempt] to deliver the products in your order.

9. Collection

9.1 If your products remain undelivered despite our delivery service provider making [at least 1 more attempt] to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

10. Delivery problems

10.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website.
10.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
10.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

RETURNS & REFUNDS

1. Introduction

1.1 We understand that from time to time you may wish to return a product to us.
1.2 We have created this policy to enable you to return products to us in appropriate circumstances.
1.3 This policy shall apply [to all of our customers, irrespective of their geographical location].
1.4 This policy shall apply to [all orders submitted through our website].
1.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

2. Returns

2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
(a) we receive the returned product within 30 days following the date of receipt of the product by you;
(b) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the procedure set out in this policy in relation to the return of the product; and
(d) none of the exclusions set out in this policy apply.

3. Returns procedure

3.1 In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number.
3.2 Products returned under this policy must be sent to the postal address provided in our return instructions.
3.3 You will be responsible for paying postage costs associated with returns under this policy.

4. Exclusions

4.1 The following kinds of products may not be returned under this policy:
(a) any product made to your specification;
(b) any product made to order;
(c) gift vouchers;

5. Refunds

5.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
5.2 We will not refund to you the original delivery charges relating to the returned product.
5.3 We will not refund to you any costs you incur in returning the product to us.
5.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
5.5 We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.

6. Improper returns

6.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
(a) we will not refund the purchase price or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.